Privacy Policy

This privacy policy will explain how Renovation Compass uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Renovation Compass collects the following data:

  • Personal identification information (name, email address, postal address, phone number, etc.)
  • Information about your renovation as well as object to be renovated
  • Your interest in additional services, such as interest in financing/loans, selling or renting and other related services to your home or renovation

How do we collect your data?

You directly provide Renovation Compass with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or contact us on any of our communication channels or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Renovation Compass collects your data so that we can:

  • Allow you to register an account, login to your account and use our services that are only available for registered users.
  • Use services such as our cost estimate calculator and send the results thereof to you.
  • Process your order and manage your account.
  • Email you and target you on other platforms with special offers on other products and services we think you might like.

When Renovation Compass processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Renovation Compass securely stores your data on our web servers. Renovation Compass will not keep your personal data longer than the mandatory statutory period or, if such a mandatory statutory period does not apply, no longer than is strictly necessary for the realization of the objectives for which your personal data were obtained. Your data will not be kept longer than five years after the termination of any contract or services provided by Renovation Compass. Once this time period has expired, we will delete your data.

Marketing

Renovation Compass would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Renovation Compass from contacting you for marketing purposes or giving your data to other members of the Renovation Compass Group.

If you no longer wish to be contacted for marketing purposes, please contact us.

What are your data protection rights?

Renovation Compass would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Renovation Compass for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Renovation Compass correct any information you believe is inaccurate. You also have the right to request Renovation Compass to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Renovation Compass erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Renovation Compass restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Renovation Compass’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Renovation Compass transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Or write to us: mail@renovation-compass.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Renovation Compass uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Personalize your experience on our platform

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Renovation Compass uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Renovation Compass uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Renovation Compass sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Renovation Compass website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Renovation Compass keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on January 1, 2019.

How to contact us

If you have any questions about Renovation Compass’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: mail@renovation-compass.com